\t: Abusive and Repeated Calls from Aegon Religare Staff : Dear All, I am hereby mentioning a case study of DND, were a Insurance Company regularly does promotional calls to a customer, despite of the fact that the customer always mentioned that the number is registered under DND. The most shocking part was once when the customer care executive of the company ended up the call by abusing. The mobile was a default call recording mobile and the stuff got recorded. I would like you all to escalate this issue in public interest which will help me for the legal case in future.<\/p>\n
\tSummary
\t============<\/p>\n
\tð 21\/09\/2011 at 12:10 P.M. approx got a call from Sumit, Executive Aegon Religare were he ended up the call by abusing when not listened to his promotional call. (recording available)<\/p>\n
\tð 23\/09\/2011 at 12:45 P.M. approx got a call from Samira Meghani, Executive-Customer Relations from Mumbai office the details of abusive & repeated calls were explained to her. (recording available)<\/p>\n
\tð On Fri, 23 Sep 2011 12:55:04 +0530 Samira Meghani, Executive-Customer wrote and apologized for the annoyance\/inconvenience caused and assured for necessary steps to be taken.<\/p>\n
\tð Friday, September 23, 2011, 5:55 PM Wrote complaint to the following : sunil.godhwani@aegonreligare.com; Rajiv Jamkhedkar; shachindra.nath@aegonreligare.com; anil.saxena@aegonreligare.com; adarsh.kishore@aegonreligare.com; douglas.henck@aegonreligare.com; bertjaap.brons@aegonreligare.com; vimal.bhandari@aegonreligare.com; kashi.memani@aegonreligare.com; sivakumar.sundaram@aegonreligare.com Cc: *AEGON Religare Life Insurance-Customer Care;<\/p>\n
\tð On Mon, 26 Sep 2011 12:25 pm Approx Debarati Guha Senior Manager-Customer Relations called up and assured that such things will not happen in future and apologized for the Same. (recording available)<\/p>\n
\tð On Mon, 26 Sep 2011 12:47:10 +0530 Debarati Guha Senior Manager-Customer Relations wrote at the outset please accept my sincere apology for the inconvenience caused to you. We have taken note of this feedback and will be taking necessary action at our end.<\/p>\n
\tð On Wed, 28 Sep 2011 14:12 PM Debarati Guha Senior Manager-Customer Relations (Mobile Number – 09821233535) called up and assured that the matter has been discussed with the senior management of the company and assured no such inconvenience will happen in future. (recording available)<\/p>\n
\tð On Wed, 28 Sep 2011 15:15 PM Again got promotional call from Mr. Nikhil Verma explaining religare insurance products. Informed Debarati Guha Senior Manager-Customer Relations on the same at 17:00pm (recording available)
\t=========================================================================================<\/p>\n
\tI would like you all to escalate this issue in public interest which will also help me for the legal case in future.<\/p>\n
\tThanks & Regards
\tAnurag Batra
\t+ 91 – 945 1 945 945
\tLucknow<\/p>\n
\tPS Debarati Guha, Senior Manager-Customer Relations: Kindly let me know whether the notice send has been replied or not by your company.<\/p>\n
\tOn Mon, 26 Sep 2011 12:38:57 +0530 debarati.guha@aegonreligare.com wrote<\/p>\n
\tDear Mr Batra<\/p>\n
\tI refer to the telephonic discussion we had today with regards to your complaint of receiving abusive call.<\/p>\n
\tWe thank you for bringing this to our notice as these are not the service levels we aspire.<\/p>\n
\tAt the outset please accept my sincere apology for the inconvenience caused to you.<\/p>\n
\tWe have taken note of this feedback and will be taking necessary action at our end.<\/p>\n
\tIn case of any further issues you may please contact me on the below co- ordinates.<\/p>\n
\tRegards,<\/p>\n
\tDebarati Guha<\/p>\n
\tSenior Manager-Customer Relations<\/p>\n
\tAEGON
\tReligare Life Insurance Co. Ltd.<\/p>\n
\t(022-61180253\/09821233535)<\/p>\n
\tVisitus
\tat:www.aegonreligare.com<\/p>\n
\tWe are committed to
\tprovide the Best Customer Service Experience in Insurance Industry!!<\/p>\n
\t_____________________________________________________________________________________________________________________________________________<\/p>\n
\tFrom: BATRA anurag
\tbanurag@rediffmail.com
\tSent: Friday, September 23, 2011 5:55 PM
\tTo:
\tsunil.godhwani@aegonreligare.com; Rajiv Jamkhedkar; shachindra.nath@aegonreligare.com;
\tanil.saxena@aegonreligare.com; adarsh.kishore@aegonreligare.com;
\tdouglas.henck@aegonreligare.com; bertjaap.brons@aegonreligare.com;
\tvimal.bhandari@aegonreligare.com; kashi.memani@aegonreligare.com;
\tsivakumar.sundaram@aegonreligare.com
\tCc: *AEGON Religare Life Insurance-Customer Care;
\tbanurag@rediffmail.com
\tSubject: Complaint<\/p>\n
\tDear All,<\/p>\n
\tI got a call from your delhi office regarding promotional activity of your financial product, due to non
\tclarity in the call I could not understand the voice, the executive of your office ended up the call by abusing.<\/p>\n
\tI would like to know few things:-<\/p>\n
\t1. If a number is registered in DND why your company is making promotional calls on it.
\t2. Does your executive have a right to abuse to any person.<\/p>\n
\tPlease clarify
\tThanks & Regards
\tAnurag Batra
\t+91- 945 1 945 945<\/p>\n
\tOn Fri, 23 Sep 2011 12:55:04 +0530 wrote<\/p>\n
\tDear Mr. Batra,<\/p>\n
\tThank You for writing to us at AEGON Religare Life Insurance Company Ltd.<\/p>\n
\tAs per our conversation today, I'd like to inform you that we have made a note
\tof your concern and basis your complaint we shall investigate the matter and
\ttaken necessary steps as per the company guidelines.<\/p>\n
\tI also requst you to indly register your number DNC list on the follwoing link:<\/p>\n
\thttp:\/\/www.aegonreligare.com\/dnc.php<\/p>\n
\tI apologize for the annoyance\/inconvenience that this may have caused to you.<\/p>\n
\tIncase of any further information required please feel free to write to us at
\tcustomer.care@aegonreligare.comor visit our website at www.aegonreligare.com.<\/p>\n
\tWe thank you for your association with us and look forward to an enduring
\trelationship.<\/p>\n
\tRegards,<\/p>\n
\tSamira Meghani<\/p>\n
\tExecutive-Customer Relations<\/p>\n
\tAEGON Religare Life Insurance Co. Ltd.<\/p>\n","protected":false},"excerpt":{"rendered":"
\t: Abusive and Repeated Calls from Aegon Religare Staff : Dear All, I am hereby mentioning a case study of DND, were a Insurance Company regularly does promotional calls to a customer, despite of the fact that the customer always mentioned that the number is registered under DND. The most shocking part was once when the customer care executive of the company ended up the call by abusing. The mobile was a default call recording mobile and the stuff got recorded. I would like you all to escalate this issue in public interest which will help me for the legal case in future.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-730","post","type-post","status-publish","format-standard","hentry","category-article-comment"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bhadas4media.com\/old1\/wp-json\/wp\/v2\/posts\/730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bhadas4media.com\/old1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bhadas4media.com\/old1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bhadas4media.com\/old1\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bhadas4media.com\/old1\/wp-json\/wp\/v2\/comments?post=730"}],"version-history":[{"count":0,"href":"https:\/\/www.bhadas4media.com\/old1\/wp-json\/wp\/v2\/posts\/730\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.bhadas4media.com\/old1\/wp-json\/wp\/v2\/media?parent=730"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bhadas4media.com\/old1\/wp-json\/wp\/v2\/categories?post=730"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bhadas4media.com\/old1\/wp-json\/wp\/v2\/tags?post=730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}