: Abusive and Repeated Calls from Aegon Religare Staff : Dear All, I am hereby mentioning a case study of DND, were a Insurance Company regularly does promotional calls to a customer, despite of the fact that the customer always mentioned that the number is registered under DND. The most shocking part was once when the customer care executive of the company ended up the call by abusing. The mobile was a default call recording mobile and the stuff got recorded. I would like you all to escalate this issue in public interest which will help me for the legal case in future.
Summary
============
ð 21/09/2011 at 12:10 P.M. approx got a call from Sumit, Executive Aegon Religare were he ended up the call by abusing when not listened to his promotional call. (recording available)
ð 23/09/2011 at 12:45 P.M. approx got a call from Samira Meghani, Executive-Customer Relations from Mumbai office the details of abusive & repeated calls were explained to her. (recording available)
ð On Fri, 23 Sep 2011 12:55:04 +0530 Samira Meghani, Executive-Customer wrote and apologized for the annoyance/inconvenience caused and assured for necessary steps to be taken.
ð Friday, September 23, 2011, 5:55 PM Wrote complaint to the following : [email protected]; Rajiv Jamkhedkar; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected] Cc: *AEGON Religare Life Insurance-Customer Care;
ð On Mon, 26 Sep 2011 12:25 pm Approx Debarati Guha Senior Manager-Customer Relations called up and assured that such things will not happen in future and apologized for the Same. (recording available)
ð On Mon, 26 Sep 2011 12:47:10 +0530 Debarati Guha Senior Manager-Customer Relations wrote at the outset please accept my sincere apology for the inconvenience caused to you. We have taken note of this feedback and will be taking necessary action at our end.
ð On Wed, 28 Sep 2011 14:12 PM Debarati Guha Senior Manager-Customer Relations (Mobile Number – 09821233535) called up and assured that the matter has been discussed with the senior management of the company and assured no such inconvenience will happen in future. (recording available)
ð On Wed, 28 Sep 2011 15:15 PM Again got promotional call from Mr. Nikhil Verma explaining religare insurance products. Informed Debarati Guha Senior Manager-Customer Relations on the same at 17:00pm (recording available)
=========================================================================================
I would like you all to escalate this issue in public interest which will also help me for the legal case in future.
Thanks & Regards
Anurag Batra
+ 91 – 945 1 945 945
Lucknow
PS Debarati Guha, Senior Manager-Customer Relations: Kindly let me know whether the notice send has been replied or not by your company.
On Mon, 26 Sep 2011 12:38:57 +0530 [email protected] wrote
Dear Mr Batra
I refer to the telephonic discussion we had today with regards to your complaint of receiving abusive call.
We thank you for bringing this to our notice as these are not the service levels we aspire.
At the outset please accept my sincere apology for the inconvenience caused to you.
We have taken note of this feedback and will be taking necessary action at our end.
In case of any further issues you may please contact me on the below co- ordinates.
Regards,
Debarati Guha
Senior Manager-Customer Relations
AEGON
Religare Life Insurance Co. Ltd.
(022-61180253/09821233535)
Visitus
at:www.aegonreligare.com
We are committed to
provide the Best Customer Service Experience in Insurance Industry!!
_____________________________________________________________________________________________________________________________________________
From: BATRA anurag
[email protected]
Sent: Friday, September 23, 2011 5:55 PM
To:
[email protected]; Rajiv Jamkhedkar; [email protected];
[email protected]; [email protected];
[email protected]; [email protected];
[email protected]; [email protected];
[email protected]
Cc: *AEGON Religare Life Insurance-Customer Care;
[email protected]
Subject: Complaint
Dear All,
I got a call from your delhi office regarding promotional activity of your financial product, due to non
clarity in the call I could not understand the voice, the executive of your office ended up the call by abusing.
I would like to know few things:-
1. If a number is registered in DND why your company is making promotional calls on it.
2. Does your executive have a right to abuse to any person.
Please clarify
Thanks & Regards
Anurag Batra
+91- 945 1 945 945
On Fri, 23 Sep 2011 12:55:04 +0530 wrote
Dear Mr. Batra,
Thank You for writing to us at AEGON Religare Life Insurance Company Ltd.
As per our conversation today, I'd like to inform you that we have made a note
of your concern and basis your complaint we shall investigate the matter and
taken necessary steps as per the company guidelines.
I also requst you to indly register your number DNC list on the follwoing link:
http://www.aegonreligare.com/dnc.php
I apologize for the annoyance/inconvenience that this may have caused to you.
Incase of any further information required please feel free to write to us at
[email protected] visit our website at www.aegonreligare.com.
We thank you for your association with us and look forward to an enduring
relationship.
Regards,
Samira Meghani
Executive-Customer Relations
AEGON Religare Life Insurance Co. Ltd.
